Terms and Conditions 

Terms and Conditions for website

At Twistin’ of Sweden AB, our ambition is to always provide our customers high levels of service, which is why we apply the Terms and Conditions below. If any questions arise, please do not hesitate to contact us at info@twistin.se. 

Prices

All prices are stated in SEK (Swedish krona) including VAT. VAT is 25 %. The actual price is either the price that has been stated in the valid quotation, or the current price as displayed on the website on the day the customer conducts its order. Any delivery charges are shown before the customer confirms its order.

Shipping fee

Parcels are delivered to your nearest post office or delivery point. Posten AB delivers all parcels weighing up to 20 kg to your nearest postal service point. You will be sent an advice to your address providing information about where to pick up your parcel. If mail is delivered to you by a rural carrier, the parcel will be shipped to your address without additional charge. Picking up your parcel at your postal service point instead is also an option. More information is available at www.posten.se.

Delivery time

As Twistin’ of Sweden offers handmade furnishing products, produced in small-scale, delivery time varies depending on product and current supply of material. Estimated delivery time is stated in the quotation and is approximate.

If delivery time significantly differs between ordered products, we will split your order into several shipments.

Transportation damage

If products are lost, or discovered to be damaged during transportation, please notify us immediately.

Uncollected parcels

If parcels are not collected at Posten within 30 days, Twistin’ of Sweden reserves the right to charge the customer our own shipping fees and the return shipping fees of Posten.

When warranty claims, or when we have delivered a faulty product, we will be liable for return shipping fees and will transfer the payment to an account of your choice. Replacement deliveries are free of charge.

In any dispute, we will follow the decision made by The Swedish National Board for Consumer Dispute (Swedish: Allmänna Reklamationsnämnden).

We hope that you appreciate that the following products may not be exchanged:

Force Majeure

Twistin’ of Sweden is exempt from penalty for failure to perform certain obligations of this agreement, if the failure is due to the uncontrollable circumstances stated below and the situation impedes, prevents or delays the performance.

Examples of uncontrollable factors are government intervention or omission, new or amended legislation, industrial disputes, blockades, strikes, fire or flood, sabotage or accident of significant size. The force majeure also includes government decisions that affect the market and products negatively, such as restrictions, warnings, ban on sale et cetera. 

Other

Twistin’ of Sweden makes a reservation for any typing-errors and changes of technical data beyond our control. Reprinting, copying or similar use of all types of texts and images at www.twistin.se must be approved by Twistin’ of Sweden.

Who is the contractual partner? 

Your contractual partner is:

Twistin’ of Sweden AB 

Organization registration number: 556841-48270

The company possesses an F-tax card